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Customer Service
Last updated: March 25, 2026
Contact support
Email us at support@fawanya.com and include your order number when relevant.
Common help topics
- Shipping details: Shipping Policy
- Returns and refunds: Returns Policy
- Privacy and account data: Privacy Policy
- Terms of sale: Terms of Use
FAQs
How can I track my order?
Use your order confirmation email link or sign in to your account and open your order details.
Can I change my shipping address?
Contact us as soon as possible. If your order has not shipped, we may still be able to update it.
How long do refunds take?
Refunds are typically processed within 5 to 10 business days after the returned item is received and inspected.
This is operational support content. Update timing, channels, and policy details as your support process evolves.